Terms of service
Terms of Service
Last updated: September 17, 2026
Welcome to Heel The World.
These Terms of Service (“Terms”) govern your use of the Heel The World website, including heeltheworldus.com, and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Heel The World
Heel The World is a fashion brand focused on creativity, design, purpose and impact.
Throughout these Terms, “Heel The World,” “we,” “us,” and “our” refer to Heel The World. “You” and “your” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful purposes
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Attempt to gain unauthorized access to our systems
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Interfere with the operation or security of the website
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Copy, reproduce or exploit our website or content without permission
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Use automated systems to collect or scrape our content without our authorization
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Submit false or misleading information when placing an order
We reserve the right to refuse access to the website or terminate accounts where we reasonably believe these Terms have been violated.
3. Products
We make every reasonable effort to display our products, colors, materials, measurements and other details accurately.
However, colors and appearance may vary depending on your device, screen settings, lighting and other factors.
Product availability is subject to change without notice.
Certain products may be produced in limited quantities, made to order, or supplied through third-party manufacturing or fulfillment partners. Where applicable, this may be stated on the relevant product page.
4. Pricing
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing errors, inaccuracies or omissions, including after an order has been placed.
If an obvious pricing error occurs, we may contact you before fulfilling the order and give you the option to confirm the order at the correct price or cancel the order.
Unless otherwise stated at checkout, product prices do not necessarily include applicable customs duties, import taxes, local taxes or other charges imposed by the destination country.
5. Orders
Placing an order does not automatically guarantee that the order will be accepted.
We reserve the right to refuse, limit or cancel an order for reasons including:
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Product availability
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Pricing or listing errors
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Suspected fraud or unauthorized activity
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Incorrect customer or shipping information
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Unusual or excessive ordering activity
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Other circumstances that prevent us from reasonably fulfilling the order
If we cancel an order, we will notify you using the contact information provided with the order.
6. Payment
You agree to provide accurate and complete payment and billing information when placing an order.
Payments are processed through third-party payment providers and may be subject to their own terms and conditions.
We do not retain your full payment-card information.
By placing an order, you authorize the applicable payment provider to process the transaction for the amount shown at checkout.
7. Returns & Exchanges
Heel The World does not offer cash refunds.
Eligible products may be returned within 30 days of delivery for an exchange or replacement, subject to our Returns & Exchanges Policy.
Items must generally be unworn, unused and in their original condition with applicable tags and packaging.
Certain products, including products identified as Final Sale, customized products and certain made-to-order products, may not be eligible for exchange.
Our complete Returns & Exchanges Policy is available on our website and forms part of these Terms.
For questions regarding an exchange or replacement, contact:
8. Shipping & Delivery
We ship to destinations available through our checkout.
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our control, including customs processing, carrier delays, weather, strikes, government restrictions and other events beyond our reasonable control.
You are responsible for providing an accurate shipping address.
If you provide an incorrect or incomplete address, we may not be able to replace or reship the order at no additional cost.
For international orders, the recipient may be responsible for customs duties, import taxes, brokerage fees and other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
9. International Orders
By placing an international order, you acknowledge that your order may be subject to the laws, customs requirements, duties and taxes of the destination country.
Heel The World does not control customs authorities or the amount of duties and taxes imposed on an order.
If you refuse delivery because of customs duties, taxes or other charges, any costs incurred by Heel The World in connection with the shipment may be the responsibility of the customer.
10. Intellectual Property
All content on this website, including but not limited to:
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Heel The World names and logos
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Product designs
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Photography
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Videos
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Graphics
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Text
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Artwork
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Website design
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Branding
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Trademarks and other intellectual property
is owned by or licensed to Heel The World and is protected by applicable intellectual property laws.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.
Nothing on this website grants you ownership or a license to use Heel The World's intellectual property unless expressly stated.
11. User Content
If you submit photographs, reviews, comments, testimonials or other content to Heel The World, you represent that you have the right to submit that content.
By submitting content, you grant Heel The World a non-exclusive, worldwide, royalty-free license to use, reproduce, display and distribute that content for purposes related to our business, including marketing and social media, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.
12. Third-Party Services
Our website may use third-party services, applications, payment processors, fulfillment providers, shipping companies, analytics providers and other external services.
These third parties may have their own terms and privacy policies.
Heel The World is not responsible for the independent actions, policies or practices of third-party services that we do not control.
13. Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience and do not mean that Heel The World endorses or controls those websites.
We are not responsible for the content, security, availability or practices of third-party websites.
14. Disclaimer
To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that:
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The website will always be available or uninterrupted
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The website will be free from errors
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Product information will always be completely error-free
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The website will be free from viruses or other harmful components
Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Heel The World and its owners, employees, representatives, affiliates and service providers will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or purchase of our products.
Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Heel The World and its owners, employees, representatives, affiliates and service providers from claims, losses, liabilities, damages and expenses arising from:
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Your violation of these Terms
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Your unlawful use of the website
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Your infringement of another person's rights
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Information or content you submit to us
17. Force Majeure
Heel The World will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government action, strikes, transportation disruptions, internet or telecommunications failures, pandemics, supply-chain disruptions or other extraordinary events.
18. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use and protect information associated with your use of our website and purchases.
19. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the “Last updated” date at the beginning of these Terms.
Your continued use of the website after updated Terms are posted means that you accept the updated Terms.
20. Governing Law
These Terms are governed by the laws applicable in the jurisdiction in which Heel The World is legally established, without regard to conflict-of-law principles.
Any disputes arising from these Terms or your use of the website will be subject to the applicable courts and dispute-resolution procedures of that jurisdiction, except where applicable law provides otherwise.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, Returns & Exchanges Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Heel The World regarding your use of our website and purchase of our products.
23. Contact Us
If you have questions about these Terms or your order, please contact us:
Heel The World
Email: info@heeltheworldus.com
Website: heeltheworldus.com