Refund policy

Returns & Exchanges

At Heel The World, we want you to love what you receive. If something isn't right, we're happy to help make it right.

Our Policy

Heel The World does not offer cash refunds.

Eligible items may be returned within 30 days of delivery for an exchange or replacement.

You may request:

A different size of the same item
A different item of equal or greater value, with any price difference paid by the customer
Store credit, where applicable

All exchanges and replacements are subject to availability.

Eligibility

To be eligible for an exchange or replacement, items must:

Be unworn and unused
Be in their original condition
Have all original tags and packaging
Not show signs of washing, alteration, damage or wear

For footwear, please try items on indoors and on a clean surface to confirm the fit before wearing them outside.

Exchange & Replacement Shipping

For returns due to a change of mind, incorrect size or personal preference, the customer is responsible for the cost of returning the item to Heel The World and any shipping costs associated with sending the replacement.

If we sent you the wrong item, or your item arrived damaged or defective, please contact us and we will arrange an appropriate replacement at no additional product cost.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

Once we review the issue, we will arrange a replacement or exchange where appropriate.

Final Sale & Made-to-Order Items

Items clearly marked Final Sale are not eligible for exchange or replacement unless they arrive damaged, defective or incorrect.

Customized and personalized products, as well as certain made-to-order products, may also be excluded from exchanges. Any such restriction will be clearly stated on the product page before purchase.

Sale Items

Sale items are eligible for exchange unless they are specifically marked Final Sale.

International Orders

Customers are responsible for providing an accurate shipping address at checkout.

International orders may be subject to customs duties, import taxes and other charges imposed by the destination country. These charges are the responsibility of the customer.

If an international order is refused or abandoned because the customer does not wish to pay applicable duties or taxes, Heel The World may be unable to provide an exchange or replacement.

Customers are also responsible for any applicable return shipping, customs duties, taxes or other costs associated with returning an item, except where the return is due to an error or defect on our part.